Return and Refund Policy
Returns
Each seller's return policy will vary.
- Before purchasing an item, the Buyer must communicate with the Seller to clarify shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
- Item must be in the original packaging.
- Item must be in the same condition it was received.
Refund Eligibility
Refund may be issued for the following reasons:
- Buyer and Seller agree to cancel transaction.
- Seller cannot complete transaction.
- Item not as described.
- Item damaged.
- Item substantially delayed.
- Item lost during shipping.
- Seller declines sale.
Refunds
Buyer will receive the refund in the original payment method.
- Transaction processing fees are non-refundable.
- Shipping fees are only refundable if the Seller has not yet generated a shipping label.
How to request a refund
- Go to Purchases
- Find the item
- Click on the item Menu
- Select "Request refund"
How to issue a refund
- Go to Sales
- Find the item
- Click on the item Menu
- Select "Issue refund"
Contact Us
If you have any questions about our Return and Refund Policy, please contact support@spotit.us